OUR LEVEL OF SERVICE

SERVICE DELIVERY AND QUALITY STANDARDS

Our quality assurance is comprehensive and enforced across all our operations, encompassing the entire value stream. Furthermore, we track and monitor adherence to delivery schedules, ensuring a high level of customer service with proactive communication.

TRADE FINANCE

Our strong financial standing and track record of being a debt-free company allows us to support our clients and our trading activities through partnerships with leading banks and financial institutions. We work with local, regional and international banks to ensure vigorous adherence to financial best practices, compliance and reporting in order to ensure seamless trading operations across all our operations. Our primary banking partners are ING, BCGE, Credit Suisse and Macquarie.

RESPONSIBILITY

As a global energy trading and distribution concern, we hold ourselves accountable to the highest standards of environmental and corporate responsibility. Our operations are conducted to unwavering ethical standards and have earned us a reputation that continues to propel our growth and strengthen our relationships with partners and clients alike.

HOW WE OPERATE

TopXpert's core values are excellence, integrity and innovation. We recognize that reputations are built over many years and can be destroyed in a moment. Everything that we do is centered around continuing to preserve our name in the market, following current best practice and defining future best practice.